FAQ

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FAQ

MyActiveSG+

MyActiveSG+

Sport Singapore's latest web-based membership and booking platform.

General Information

What is happening to the current ActiveSG web and mobile booking application (“ActiveSG app”)?

What features will be impacted by the move from the ActiveSG app to MyActiveSG+?

When can I expect these changes to take place?

What will happen to the existing ActiveSG app after 15 August?

Will the new MyActiveSG+ still include the balloting feature?

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Signing Up for MyActiveSG+

When and where can I sign up for the MyActiveSG+?

I do not have a Singpass account. How do I sign up for MyActiveSG+?

My child does not have a Singpass account. How do I sign him or her up as a member in the MyActiveSG+?

Can I sign up for MyActiveSG+ in person at the sport centres?

Active Wallet (MyCash)

What will happen to my MyCash after the top up function ceases on 15 May?

What will happen to my MyCash balance after 15 August?

How can I pay for my bookings without MyCash?

Will I still be able to pay for goods and services at Active Wallet merchants?

I do not have PayNow? Will I still get my refund?

How will I know that the correct MyCash balance amount has been refunded to me?

Who do I contact if I did not receive my MyCash refund?

My family member does not have PayNow. Can I receive the refund on their behalf?

Will I still be able to earn ActiveSG Credits by paying with MyCash?

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Active Wallet (ActiveSG Credit)

I have accounts on both the ActiveSG app and the new MyActiveSG+. When will I be able to see my ActiveSG Credits on the new platform?

How do I pay for bookings and purchases between 15 and 30 June if I am not able to utilise the ActiveSG Credits?

I have already signed up for ActiveSG Beta previously and received $5 ActiveSG Credits. Will I get the additional $10 Anniversary Credits?

Is there an expiry date for the $10 Anniversary Credits?

I signed up as a new member on ActiveSG Beta and I only see $5 ActiveSG Credits in my account. When will I receive my $100 ActiveSG Credits?

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Facility Booking

I have noticed that some facilities I usually book are no longer available on the ActiveSG app. Where have these facilities gone?

I play sports at multiple facilities. When will I be able to access all facilities on just one platform?

What facilities will undergo the balloting process on MyActiveSG+?

When will peak hour ballot slots be released for booking on MyActiveSG+?

When are the non-peak hour slots released for booking?

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Programme Booking

(From 1 July) I noticed that some programmes I usually book are no longer available on the ActiveSG app. Where have these programmes gone?

Swimming Pool and Gym Schemes and Passes

When and where do I buy passes to use the swimming pools and gyms?

I bought MyActiveSWIM and MyActiveGYM scheme and/or pool and gym day passes on the ActiveSG app, and they were supposed to expire after 15 August. How will my passes be affected?

I bought a MyActiveSWIM / MyActiveGYM season pass on the ActiveSG app that expires after 15 August. What happens when the ActiveSG app is phased out?

SwimSafer

I am a SwimSafer participant. What will happen to my SwimSafer certificate?

HPB Healthpoints

Will I still be able to convert HPB Healthpoints into ActiveSG Credits on MyActiveSG+?

Active Care by Great Eastern

Will I still be able to purchase the Active Care policy by Great Eastern currently listed on the ActiveSG app?

Team Singapore

I hold a Team Singapore Rewards e-card on the ActiveSG mobile app. Will my e-card be transferred to MyActiveSG+?

I am a Team Singapore Scheme Pass holder. Will my passes be reflected on ActiveSG+ automatically on 15 August?