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About the Transition

ActiveSG will be refreshing its membership system this year and is bringing you a better experience when booking sporting facilities, programmes and purchasing swim and gym passes to ensure you can live better through sport. 

While this decision was not easy, we believe it is necessary to streamline our services and provide you with an even better user experience. The Beta version we have been trialling is showing a lot of promise in providing users a better experience and helps curb scripting and on-selling.

This page will help you navigate the upcoming changes to ensure this period of transition will be as seamless as possible. Your involvement during this transition period is crucial as we strive to shape and enhance this experience alongside you.

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ActiveSG members can look forward to a fairer and more transparent system for booking facilities on the refreshed platform:

Singpass app verification: Members will be required to use Singpass for sign-up and login to MyActiveSG+. This prevents people from holding multiple accounts for booking and balloting, and addresses the feedback from members having to compete for slots with people who hold multiple accounts created using email address, or bots and scripters.

Peak hour facility ballot:  MyActiveSG+ now has a balloting feature for peak hour slots, open for 24 hours to ensure fairness to allow everyone to have a fair chance of booking their preferred slot. Unclaimed slots from the balloting will be available first-come-first-served at noon the next day, 13 days before the date of use. Other slots remain first-come-first-served.

Web-based platform: The web platform ensures users stay informed at all times, across devices without needing to install or update an app on their mobile devices.

Easy-to-navigate user interface: MyActiveSG+ utilises a responsive design that adapts seamlessly to different devices, whether mobile or web. 

(Coming Soon) Seamless linking of children through supplementary accounts: Parents can soon link their children under 15 to their accounts, as supplementary members using Singpass. ActiveSG will introduce 'family accounts' on the refreshed platform at a later stage.

(Coming Soon) Refunds and cancellations: A new “Refunds and Cancellations” feature will be rolled out at a later stage in direct response to public feedback.



MyActiveSG+ is developed in partnership with Open Government Products (“OGP”), and supported by the Government Technology Agency of Singapore (“GovTech”). ActiveSG has been working with OGP and GovTech to build, test, and improve ActiveSG Beta. Since the start of development, the team has consulted, considered feedback, and observed usage patterns of over 2,000 citizens.

Built By

 

 

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Facility Bookings

 

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BETA -1


While we await the coming of MyActiveSG+ on 15 June, be sure to explore our beta web-based booking site for a fairer ActiveSG experience.

 

We are levelling the playing field for facility booking by introducing:

  • Singpass login - so that you are not competing with bots for slots
  • Ballot system - where selected peak hour slots are randomly allocated

Here are the locations and timings available in the beta version for actual booking.

Sport Venue Day / Time
Badminton

 



Bishan Clubhouse
Court 1 & 2

Tuesdays: 7am - 10am

Wednesdays: 7am - 10am

Beacon Primary School Hall
Court 1 & 2

Clementi Primary School Hall
Court 1 & 2

Peirce Secondary School Hall
Court 1 & 2
Saturdays: 3pm - 6pm
Jurong West Sport Hall
Court 11 & 12
Sundays: 7am - 12pm
Casuarina Primary School Hall
Court 1 & 2

Qihua Primary School Hall
Court 1 & 2
Sundays: 9am - 11am
St Anthony's Primary School Hall
Court 1 - 4
Sundays: 9am - 7pm
Delta Sport Hall
Court 1 & 2
Sundays: 6pm - 10pm
Basketball

MOE (Evans) Outdoor Court 1

Mondays: 6pm - 9pm

Sundays: 6pm - 9pm

Hockey

ActiveSG Hockey Village @ Boon Lay Hockey 5s Pitch

Saturdays: 7am - 12pm

Pickleball

ActiveSG Sport Village @ Jurong Town Pickleball Courts
Court 1 & 2

Wednesdays: 5pm - 8pm

Junyuan Primary School Hall
Court 1 & 2

Sundays: 2pm - 4pm

Soccer


 

Pasir Ris Sport Centre 5-a-side Pitch

Fridays: 7am - 9pm

Saturdays: 11am - 3pm

Daily: 7am – 9pm (starting 11 May 2024)

Delta Sport Centre Outdoor Courts (2 courts)

Daily: 7am – 9pm (starting 11 May 2024)

Table Tennis

Heartbeat@Bedok Table Tennis Area
Table 1 & 2

Tuesdays: 7am - 12pm

Tennis

 

Choa Chu Kang Tennis Centre
Court 1 & 2

Mondays: 5pm - 10pm

Senja-Cashew Tennis Centre
Court 1 & 2

Fridays: 7am - 10pm

Saturdays: 7am - 3pm

Futsal

All Futsal facilities

Daily: 8am – 10pm (starting 11 May 2024)

Handball

ActiveSG @ Jurong Town Multi-Purpose Court (2 sectors)

Daily: 7am – 10pm (starting 11 May 2024)

Lawn Bowl

Kallang Lawn Bowl (7 courts)

Daily: 7am – 10pm (starting 11 May 2024)

Netball

Kallang Netball Centre (6 courts)

Daily: 7am – 10pm (starting 11 May 2024)

Pétanque

Jurong East Pétanque Courts (3 courts)

Daily: 7am – 9pm (starting 11 May 2024)

Sepak Takraw

Choa Chu Kang Sport Centre Outdoor Courts (4 courts)

Daily: 7am – 9pm (starting 11 May 2024)

Squash

All Squash facilities

Daily: 7am – 10pm (starting 11 May 2024)

Non-peak hour slots will remain on first-come-first-served basis.

 

HOW TO_FCL

 

Starting 15 July, MyActiveSG+ will serve as your platform for the ActiveSG experience. MyActiveSG+ has been designed with your feedback in mind, and our aim is to simplify your experience in the coming days.

Some of our facilities are already available on the Beta version. Head on over here to be an early adopter.

For facility use starting 15 July, you can begin booking on MyActiveSG+ from 1 July onwards.

You can use your Singpass to login, be sure to have this with you while making your booking.

More information will be provided soon regarding your enhanced booking experience. Stay tuned.

Programme Bookings

 

HOW TO_PRG

 

Starting 15 July, dive into the revamped ActiveSG experience with MyActiveSG+. Designed based on your feedback, our aim is to streamline your booking journey.

For programmes starting from 15 July, you can begin booking on MyActiveSG+ from 1 July onwards.

You can use your Singpass to login, be sure to have this with you while making your booking.

Stay tuned for more updates on how we're enhancing your booking experience.

Programme Bookings 2

Programme Bookings 3

 

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From 15 to 30 June, ActiveSG Credits will be migrated in batches from the existing system to MyActiveSG+. 

During this time, members will be able to see their ActiveSG Credits balance on the ActiveSG app till 30 June, and on the MyActiveSG+ booking platform by 1 July.

On ActiveSG app, members may continue paying for bookings and purchases using credit/ debit cards.
On MyActiveSG+, members may continue paying for bookings and purchases using Paynow or credit/debit cards. 

Members can start using their ActiveSG Credits on MyActiveSG+ by 1 July. In addition, there will be an automatic extension of all ActiveSG credits to 31 December 2025.

Get $10 ActiveSG Anniversary Credits*
From 15 June (to 31 August), members who login to the MyActiveSG+ booking platform will receive a one-time top up of $10 ActiveSG Anniversary Credits to be used on the platform only.

Eligible members who previously signed up for Beta version and received the $5 ActiveSG Credits will also receive a one-time top up of $10 ActiveSG Anniversary Credits for use on MyActiveSG+.

*Terms & Conditions apply

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Active Wallet - MyCash will be decommissioned in mid-August. 

Top-up of MyCash will cease on 15 May.

While members may no longer be able to top up MyCash balance, one may continue to check and use their MyCash balance on ActiveSG app to pay for bookings or purchases with Active Wallet merchants till 14 August (except migration of ActiveSG Credits period between 15-30 June). View the list of participating merchants here.

Active Wallet merchants will no longer accept payments using Active Wallet from 15 August.

Unused MyCash balance as of 15 August will be refunded via a PayNow-NRIC-linked bank account by 31 August 2024.

To receive your refund via PayNow, you will need to link your NRIC to PayNow. PayNow-Mobile number is not accepted.

Members can check MyCash balance (as of 15 August) in Active Wallet on the ActiveSG app till 30 September.

If a wrong refund amount was received or further assistance is required, please contact our Quality Service Manager at 1800 344 1177, or contact us online at here.

MyCash Spend for ASG Credits promotion 
The MyCash Spend for ActiveSG Credits promotion will end on 31 May. One will no longer be able to earn ActiveSG Credits from your MyCash spend from 1 June.

 

ATHS_ORANGE

 

iOS

  1. Navigate to the website you want to save to your home screen by entering the URL of the website you want to create a shortcut to. Make sure you visit the exact page you want to open through the shortcut. Tap “Go”.
  2. For Safari, tap the Share button on the bottom of the page. It looks like a square with an arrow pointing out of the top. For Chrome, the Share button is on the top right of the screen.
  3. In the list of options that appear, scroll down until you see Add to Home Screen. Tap this. The Add to Home Screen dialog box will appear
  4. Choose a name for the website shortcut on your home screen. You will see the link so you can confirm it, as well as the site's favicon that will appear as the "app" icon on your home screen. Click Add when you're done. Safari will close automatically and you will be taken to where the icon is located on your phone's home screen.
  5. Now just tap the new "app" or shortcut on your home screen, and it will open the website in its own navigation window, independent of what you have open in Safari.

Android

  1. Open Chrome.
  2. Navigate to the website or web page you want to pin to your home screen.
  3. Tap the menu icon (3 dots in the upper right-hand corner) and tap Add to home screen.
  4. Choose a name for the website shortcut, Chrome will add it to your home screen.
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You may continue to purchase and utilise MyActiveSWIMTM and MyActiveGYMTM scheme passes and/or pool and gym day passes on the ActiveSG app from now till 14 August, 23:59. From 15 August, 00:00, onwards, you may purchase passes on MyActiveSG+.

The last day of utilisation for pool and gym passes (day, month, or annual passes) purchased via the ActiveSG app is 14 August. Members will receive refunds for unused passes by mid-September.

  • If you hold a season pass with an expiry date that crosses 15 August, you will receive a refund amount prorated to the remaining validity of your pass.
  • If you hold a day pass, you will receive a refund for the value of the pass.

SportSG will commence refunds for members’ unused passes from 15 August onwards.

 

Other Notifications

Redeeming ActiveSG Credits with Health 365 Healthpoints

  • From 15 June: The feature to convert Healthpoints to ActiveSG Credits will be temporarily unavailable till further notice.

Active Care by Great Eastern

  • From 31 May: Active Care policy will not be available for purchase via ActiveSG app.

For further enquiries on existing policies, you may:

> Contact Great Eastern at 1800 248 2888 (9am to 5:30pm, Mon to Fri)

> Email wecare-sg@greateasternlife.com


SwimSafer Certificates

  • From 15 August: SwimSafer 2.0 participant e-certificate download will no longer be available. SwimSafer participants are encouraged to download their e-certificates before this date.

Should you require assistance regarding your e-certificate:

> Contact our Quality Service Manager at 6500 5439
> Email us at ActiveSG_SwimSafer@sport.gov.sg

Got a Question?

Contact us by phone, email or take a look at the list of sport centres for more details

Call Us @
1800 344 1177

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Last Updated 13 May 2024