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SwimSafer 2.0

SwimSafer was introduced in July 2010 by the National Water Safety Council (NWSC), a council appointed by then the Ministry of Community, Youth and Sports (MCYS).

SwimSafer was enhanced in 2018 to better equip participants with more rigorous water survival and swimming competency skills. The enhanced SwimSafer 2.0 programme comes with a revised learning syllabus and assessment criteria.  Instructors were also put through enhanced training and re-certification. 

SwimSafer 2.0 is the National Water Safety Programme designed to emphasize the importance of safety around aquatic environments. The programme aims to teach swimming proficiency and water survival skills in a fun manner. There are 6 progressive levels.  Upon successful completion of each stage, an e-certificate will be issued to each participant.

NOTE: Singapore’s only official website for SwimSafer
Any other website with the name “SwimSafer” or bearing any similarity to that name is not in any way connected to SportSG

SwimSafer™ 2.0?

The SwimSafer 2.0 programme consists of six progressive stages, each comprising approximately 12 hours of lesson time. Survival and activity skills are taught in each stage of the programme, working progressively toward the next stage. 

Upon successful completion of each stage, participants are able to obtain their e-certificate either from the SwimSafer instructor or through their ActiveSG account. 

The programme aims to teach swimming proficiency and water survival skills in a fun manner. These skills are necessary to help reduce the number of drowning incidents in Singapore.

The SwimSafer programme consists of 6 stages. 

Please click on the stage below for more details:

1 Stage 1

The objective is to develop confidence and independence in the water, learn general and deep-end water safety. Techniques taught include the forward and backward movement, safe entry and exit, and personal water safety.

The SwimSafer videos have been temporarily removed for review.

2 Stage 2

General skill development including unassisted step entry into the water, sculling, feet first surface dives, personal water safety skills as well as water safety in aquatic environments. One of the goals is to achieve 25 meters of continuous swimming.

The SwimSafer videos have been temporarily removed for review.

3 Stage 3

Entry skills such as the stride jump will be taught. Skills include sculling, underwater skills and putting on a personal flotation device (PFD) whilst in water and swimming with it. One of the goals is to achieve 50 meters of continuous swimming.

The SwimSafer videos have been temporarily removed for review.

4 Stage 4 (Bronze)

Development of student’s stroke techniques is a focus here, along with coordinated breathing in deep water. This stage sees the introduction of throw rescues and more personal survival skills. One of the goals is to achieve 100 meters of a variety of strokes.

The SwimSafer videos have been temporarily removed for review.

5 Stage 5 (Sliver)

Fundamentals of diving will be introduced. Development of personal survival knowledge will continue with a situational context of swimming quickly away from a sinking boat. Students will be required to demonstrate efficient stroke techniques by swimming a variety of strokes over 200 meters within a given time frame.

The SwimSafer videos have been temporarily removed for review.

6 Stage 6 (Gold)

Students will be required to perform a variety of strokes with efficiency over 400 metres within a given time frame for each stroke. Personal survival skills like making use of clothing to make a personal floatation device and swimming with them, putting on a life jacket in water and demonstrating the Heat Escape Lessening Posture technique will be taught.

Each stage consist of different elements that include:

  •  Entries and Exits
  •  Sculling and Body Orientation
  •  Underwater Skills
  •  Movement/Swimming/Strokes
  •  Survival Skills
  •  Rescue Skills
  •  Knowledge

The SwimSafer videos have been temporarily removed for review.


Where to attempt the theory test

-Theory test assessment 

For additional Knowledge

- Water safety knowledge

How to register?

There are 2 ways to enrol for the SwimSafer 2.0 programme: 

  1. Primary school students can enquire and register for the SwimSafer Programme with their respective MOE schools.
  2. Register privately with an accredited SwimSafer swimming instructor. 
    Click here (PDF file) to view the list of Instructor details.
    (Instructor list updated as of 27 May 2024)

About SwimSafer Instructors and Assessors

The SwimSafer 2.0 programme and assessments are conducted by SportSG accredited SwimSafer 2.0 instructors and assessors.

SwimSafer instructor are required to possess valid:

  • National Registry Of Coaches Membership (NROC)
  • Standard First Aid + AED 
  • SwimSafer™ 2.0 Instructor certification 

SwimSafer assessor is required to have:

  • Fulfilled the criteria of a SwimSafer™ 2.0 instructor AND 
  • SwimSafer™ 2.0 Assessor certification 

Location of ActiveSG Pools

All SwimSafer assessments can be conducted at any ActiveSG pools and private swimming facilities if the pool specification meets the requirement of the SwimSafer assessment for the respective stages.


MyActiveSWIM™ scheme (Swim Pass)

What is MyActiveSWIM™ scheme?

MyActiveSWIM™ provides ActiveSG members unlimited pool access to all ActiveSG swimming complexes islandwide (EXCLUDING MOE Evans Pool).

Who is eligible for MyActiveSWIM™ scheme?

Users have to be a verified ActiveSG member before being eligible to purchase MyActiveSWIM™ scheme.

What are the rates for MyActiveSWIM™ scheme?

Details of MyActiveSWIM™ scheme are as follows:

Category

Monthly unlimited access
(All Day)

12 months unlimited access
(All Day)

Child/ Student
(Below 18 years old)

$5/ month

 

Adult (18-54 years old)

$10/ month

 

Senior
(55 years old and above)

$5/ month

$50
(for conventional swimming complexes only)

$60 (for all swimming complexes)

How to sign up for MyActiveSWIM™ scheme?

Members can sign up for MyActiveSWIM™ scheme via the following channels:

  • ActiveSG mobile app Log-in> Buy Scheme 
  • members.myactivesg.com  Log- in> My Account> Buy Scheme 
  • Guest Services Offices / Swimming Complexes

Get Your Pass Now

How to pay for MyActiveSWIM™ scheme?

Payment can be done via:

  • Member’s eWallet (using the ActiveSG app and website)
  • Credit Card (using the ActiveSG app and website)
  • Cash/ Credit Card at our ActiveSG Sports Centres / Swimming Complexes
  • NETS at selected Guest Services Offices
Is there a minimum period that I need to purchase for MyActiveSWIM™ scheme?

Members can purchase MyActiveSWIM™ scheme on a monthly basis.

SportSG SwimSafer Remediation Programme

MOE Students who did not meet the requirements of the MOE SwimSafer 2.0 Stage 1 Programme are invited to take up this fully funded remediation programme initiative with SportSG. This remediation programme will be conducted by qualified SwimSafer Intructors outside curriculum time.

 

Details of remediation programme:
Day of Lessons: Lessons will be either during Term Time on Weekdays, 2
Weekends or School Holidays (Last Week).
Mode of transportation
for participants:
Parents to Chaperone and Provide Transport for participants
to the respective venues.
Available time slots: 2:30-4pm        or 7-8:30pm
How to sign up: Parents to register via ActiveSG Mobile App or Website Link
ActiveSG (myactivesg.com)
Lesson details: 3 Lessons + 1 Assessment (Total 4)
Locations: Bukit Batok SC Closed Wednesdays
  Clementi SC Closed Mondays
  Delta SC Closed Wednesdays
  Yio Chu Kang SC Closed Thursdays
  Hougang SC Closed Tuesdays
  Heartbeat @ Bedok SC Closed Thursdays

 

Requirements

Parents will chaperone / make transportation arrangements for their child to get to their
respective venues during their given time slots. All participants attending the remediation
programme are required to attend all 3 lessons in order to be eligible for their swim
assessment. Participants must be present on the actual day of their assessment and there
will not be any make-up test in the event of absence. Your child is required to wear proper
swimming trunk / costume in accordance to the pool’s rules and regulation on proper dress
code.

As a part of consolidating the learning of water safety knowledge through the SwimSafer 2.0
remediation programme, participants will need to pass an online theory quiz administered
through the ActiveSG portal after their 3rd lesson before attending the assessment in the 4th
session. There is no time limit to the number of tries for the online quiz. A participant is
considered to have passed the SwimSafer 2.0 remediation programme only if he/she passes
both the practical test and online theory quiz (Kindly ensure that you select stage 1 for the
online theory quiz and key in the right name, NRIC number and DOB. Successful completion
of the theory quiz will indicate “well done” upon achieving score of 90% and above). If your
child did not meet the requirements of the remediation programme at the first attempt,
parents are allowed to sign up again as participants have up to 2 attempts.

If you have any queries about the remediation programme, kindly contact us at
ActiveSG_SwimSafer@sport.gov.sg.

Usage Permit

To conduct SwimSafer 2.0 programme in an ActiveSG swimming pool, an instructor must first have a valid usage permit.  This permit enables an instructor to utilise ActiveSG swimming facilities for their coaching purposes. 

To apply/renew for a usage permit, individual instructor must have the following prerequisite:

(1) NROC membership
(2) SwimSafer 2.0 Certification

How to apply/renew usage Permit 
Click here to find out more


Corporate Booking of Swimming Lanes

Only corporate companies are able to book ActiveSG lanes to conduct swimming classes other than SwimSafer. 

Rates and application form for corporate booking can be found in the link below:
Corporate rates - ActiveSG (myactivesg.com)

Payment for Assessor

  • Payments will be made to all assessors by the end of the following month after all records of completed assessments are verified. 
    For e.g. Assessments done from 1st January to 31st January will be processed in the first week of February and payment will be made to all assessors by the end of February.
  • It is the assessors’ duty to update the results immediately after each assessment is completed.
  • Failure to update results within 24 hours of the assessment will lead to payment discrepancy. 
  • For assessors who have been inactive from SwimSafer assessments for at least 6 months, do register and submit your bank payment details via the vendor@gov to facilitate payment process.

Cancellation & Refund for Service Provider

  • Once the booking of SwimSafer assessment is made, request of refund is not allowed, unless it is of valid reason(s).
  • For compassionate, medical and/or other valid reasons must be supported by relevant evidence (e.g. medical certificate and/or etc), the application will be reviewed on a case-to-case basis.
  • For any cancellation of assessments due to valid reason(s), the service provider must inform the assigned assessor and submit the SwimSafer Cancellation & Refund Request Form

Application of Assessment

All applications for SwimSafer 2.0 assessment must be applied online through the SwimSafer Portal. SwimSafer assessment consists of one (1) practical assessment and one (1) online quiz. The participant must meet the requirements for the practical assessment and the online quiz to pass the assessment.

For each SwimSafer assessment, each participant has only one (1) attempt for the practical assessment but may attempt multiple tries for the online quiz until he/she has passed or up to 3 months upon application.

Participants are encouraged to sign up for an ActiveSG Membership Account before registering for the assessment if they wish retrieve their e-certificates in their account. 

1 Personal Data Protection Act (PDPA) Ruling (*Not applicable to MOE School Programme)

As of 1st September 2019, the PDPA ruling will be in effect. Attached are two forms – Warranty Clause and Parent Consent Form.

The Warranty Clause Form will be signed by all service providers with signature and to be sent back to us via email.

 The Parent Consent Form will be signed by all your participant/parents. The signed consent forms must be kept by you for at least 7 years

SwimSafer Vendor PDPA Collection Form

SwimSafer Warranty Clause Form

2 Create assessment in SwimSafer Service Provider Portal
  • Utilise the participant list template from the SwimSafer portal to submit the details of the participants.
    E.g. D.O.B DD-MM-YYYY (See video Below)
  • Application(s) has to be submitted at least 10 calendar days prior to the assessment date.
3 Assessment setup conditions
  • Strictly no merging of 2 different levels per participant under the same assessment group.
  • Mixing of participants from different stages is allowed within a single assessment group, following this configuration: Stage 1 & 2, Stage 3 & 4, Stage 5 & 6
  • A minimum of 5 participants are required per booking. 
  • No addition of participants after payment is completed.
  • It is mandatory for all service providers to include the full address of the assessment for assessor payment verification and for the assessors to be aware of the location.
4 For non-ActiveSG swimming pool assessments
  • For all private pool facilities, service providers to submit pool specifications to SwimSafer team for approval before registering for the assessment. Service provider who did not submit the pool specifications is at risk of having the assessment terminated by the assessor(s) on-site if the pool does not meet the requirement.
  • Service providers shall be responsible and must inform Assessors on the terms & conditions for the access to private pool facilities . 

 

Creation of Assessment 

HubSpot Video

 

Create Instructor Group & Assessment Stage Selection  

HubSpot Video

 

Changes of assessment 

  • Should any SwimSafer assessor be unable to make it for the assessment because of a valid reason, he/she should make the arrangement to re-assign the assessment by filling up the SwimSafer Assessment Changes Request Form and also inform the service provider.

  • If the assessor did not turn up for the assessment and no prior arrangement has been made, the Service provider / instructor should attempt to look for a qualified assessor on-site and the arrangement will have to be made known to SportSG.  In the event that no replacement assessor can be found, the assessment will have to be postponed.

  • SportSG strongly encourages service providers to print a hardcopy of the assessment form as a contingency measure, in preparation of various scenarios e.g. adhoc assessor replacement or when there is a network error. 

SwimSafer Instructor Course

Swimsafer course

Please Note: 

This course is only intended for NROC Coaches who do not hold SwimSafer Instructor certification and will be enrolling in the SwimSafer Instructor Course for the first time.
 
To be eligible for the SwimSafer Instructor Course, do ensure to have the following prerequisites below:
  1. Registered NROC Full Membership
  2. Successfully completed "Understanding Safe Sport as a Coach" on SportSG-ED.
    Download Guide on: go.gov.sg/safesportssaq
  3. Registered member of TeachSAQ/CoachSAQ
    Register here: go.gov.sg/teachsaq

Click here to find out more information on how to register for SwimSafer Instructor course.

General enquiries for all

1 Enquiries on SwimSafer 2.0 assessment

Looking for a Swim Coach?

There are 2 ways to enrol for the SwimSafer programme: 

  1. Primary school participants can enquire and register for the SwimSafer programme with their respective MOE schools.

  2. Register privately with a SportSG SwimSafer accredited swimming instructor.

Click here (PDF file) to view the list of Instructor details.

(Instructor list updated as of 28 May 2024)

How to register for SwimSafer assessment

Interested participants must register with a certified SwimSafer instructor to schedule an assessment.

What is the minimum age to enrol for SwimSafer 2.0 programme

The recommended minimum age for entry into the SwimSafer programme is 6 years old.

However, the minimum age may vary with different service providers and instructors.

Can participant with swimming background skip assessment stages

Yes, the service provider/instructor will access the capability of the participant and advise accordingly. 

Can SwimSafer 2.0 programme be conducted at private swimming pool

Service providers / Instructors will be able to advise.

2 SwimSafer 2.0 Certificate

How to retrieve SwimSafer certificate
  • For ActiveSG members:
    - Log in to the ActiveSG account to retrieve the certificate 
    - Click on MY account, followed by profile or switch to child supplementary account
    - Click on SwimSafer button to retrieve the e-certificate(s).

  • For Non-ActiveSG members:
    Please contact the instructor / service provider to provide the e-certificate. 


  • For SwimSafer assessments prior to 2018:
    -SwimSafer 1.0 was originally administered via Singapore Life Saving Society (SLSS).

    -For all SwimSafer 1.0 Assessments prior to 25 Apr 2018, a physical certificate was issued by SLSS, therefore there is no e-certificate generation in ActiveSG Membership Account for SwimSafer 1.0. 
Reasons for E-certificate to not reflect in the ActiveSG account

1. Participant's ActiveSG account was created after completing the assessment

2. Participant did not pass both assessment or incompletion of assessment

3. NRIC registered in ActiveSG account does not match with the NRIC registered in the assessment

4. D.O.B registered in ActiveSG account does not match with the D.O.B entered in the assessment

If any point of time number No. 3 & No. 4 were not met, the e-certificate will not be able to generate even if the details were amended after. 

Where to attempt the theory test

3 Amendments to ActiveSG account

How to update personal details on ActiveSG account? (e.g. Name, D.O.B, NRIC)

You may update your personal particulars via:

  • ActiveSG mobile app> Me button (top right corner of home page) > Edit Profile
  • members.myactivesg.com- My Account > Profile > Edit Profile 
  • At the Guest Services Office of ActiveSG Sport Centres 
  • Members under 15 yrs old (without Singpass accounts) can visit our ActiveSG Sports Centres and produce your student pass / Birth Certificate for verification.

To update your profile name, please use Retrieve Myinfo with Singpass. 


General enquiries for Service Providers/Instructors

1 Registration for SwimSafer 2.0 assessment

How to register for an assessment with 2 stages?

2 Coaching at ActiveSG swimming complex/ private facilities

Can Swim instructors without SwimSafer 2.0 certifications coach at ActiveSG pools?

Instructors without SwimSafer certification can continue to coach at ActiveSG pools by booking for lanes via corporate booking.

Only corporate companies are able to book ActiveSG lanes to conduct swimming classes other than SwimSafer. 

Rates and application form for corporate booking can be found in the link below:
Corporate rates - ActiveSG (myactivesg.com)

How to Apply / Renew usage permit

To teach or coach in an ActiveSG swimming pool an instructor must first have a valid usage permit.  This permit enables an instructor to utilise ActiveSG Swimming facilities for their coaching purposes. 

To apply/renew for a usage permit, individual instructors must have the following perquisite:

(1) NROC membership
(2) SwimSafer 2.0 Certification
(3) Valid usage permit 

How to apply/renew usage Permit 
Click here to find out more

Can SwimSafer 2.0 assessment be conducted at private swimming pool?
  • It is mandatory for all service providers/instructors to include the full address of the assessment for assessor payment verification and for the assessors to be aware of the location.

  • For all private pool facilities, service providers to submit pool specifications to SwimSafer team for approval before registering for the assessment. Service provider who did not submit the pool specifications is at risk of having the assessment terminated by the assessor(s) on-site if the pool does not meet the requirement.

  • Service providers must inform assessors on the terms & conditions for the access to private pool facilities.

  • Service provider must ensure that the safety plan is well covered (most private pools do not have a lifeguard on duty)

3 What to do in the event of bad weather?

In the event of Rain-Off
  • The assessor of the assessment will check with the ActiveSG staff at the swimming complex on the projected duration of closure due to inclement weather.

  • Based on the information given, the assessor will make the decision to cancel the assessment if the closure duration exceeds the hour block for the assessment.

  • Service provider / Instructors to click on Rain-off option in the SwimSafer portal as soon as the assessment is postponed due to inclement weather.

  • Failure to click on rain-off will cause payment discrepancy.

4 Enquiries on SwimSafer 2.0 Theory test / Certificate

Why is the theory test result not reflected on the portal?

How to ensure theory test result is reflected on the  portal:

  • Service provider/Instructor must key in the details provided by the participants accurately when registering the assessment(E.g. Name, NRIC, D.O.B, Stage), likewise for the participants when they logged in to attempt their theory test.

  • Common errors observed that have caused the theory test result inconclusive on the portal. 
    For example:
    NRIC number 
    (Correct NRIC number: S1234576P)

    ❌Theory test result will not be reflected on the portal
    -NRIC number keyed in the portal by service provider: S1234567P

    -NRIC number keyed in theory assessment portal by participant: S1234576P


    ❌Theory test result will not be reflected on the portal
    -NRIC number keyed in the portal by service provider: S1234576P
    -NRIC number keyed in theory assessment portal by participant: S1234567P

    ✅Theory test result will be reflected on the portal
    -NRIC number keyed in the portal by service provider: S1234576P
    -NRIC number keyed in theory assessment portal by participant: S1234576P

    D.O.B format
    -Wrong: YYYY-MM-DD
    -Correct: DD-MM-YYYY
    (Similar situation to NRIC)

    Selection of wrong theory stage
    (Assessment of theory and practical test must be the same)
    -Practical test: stage 4
    -Theory test: stage 3
    (Similar situation to NRIC) 
  • Participants have to get 90% of the questions correctly in order to pass the theory test

  • If the necessary steps above have been completed and the results are still not reflected in the portal, service provider/instructor to provide SwimSafer team with a screen shot for the completion of theory test per participant as a form of evidence and SwimSafer team will update the changes after. 
How to amend participant name & generate e-cert in service provider portal

5 What happen if assessors do not turn up for the assessment?

No show of assessor for the SwimSafer assessment

If the assessor did not turn up for the assessment and no prior arrangement has been made, the service provider / instructor should attempt to look for a qualified assessor on-site and the arrangement will have to be made known to SportSG.  In the event that no replacement assessor can be found, the assessment will have to be postponed.

1 July 2023 - Sport Safety Core Values

Screen Shot 2023-08-21 at 3.31.22 PM

 

2 June 2023 - SwimSafer Updates
Dear SwimSafer Community,
Thank you for your continued support and dedication to promoting water safety. We would like to provide you with important highlights, updates and reminders for the month of June:
SwimSafer Assessment Procedure Highlights
1. Timely Results Upload, Attendance, and Punctuality - As Assessors, it is mandatory to upload assessment results within 24 hours after the conclusion of Assessment. This prompt submission enables efficient processing and certification of participants. In addition, all Assessors are expected to attend Assessments on time. Punctuality is crucial for a smooth and efficient assessment process. Disciplinary action will be taken against consistent latecomers or no-shows.
2. SwimSafer 2.0 Assessment Sequence (Silver Stage 5 and Gold Stage 6) - With reference to the SwimSafer 2.0 Assessment protocol and Instructor Manual, parts or components that are labelled “sequence” should be done in the prescribed sequence. The first part of Silver or Gold (Swim) does not indicate a “sequence” and serves only as a recommended guide for the order of swim. Instructors have the flexibility to change the order of the Silver and Gold swim components in view of prevailing pool and safety conditions, however it is the Assessors’ role to ensure each participant completes all the required must-see components for the respective stages. Cooperation between Instructors and Assessors is critical so that the assessment can be carried out in a safe and timely manner.
Administrative Matters
3. Email and Portal Check - In order to stay informed about the latest information and important changes regarding Assessments, it is essential for Service Providers, Instructors, and Assessors to check their emails and the SwimSafer portal regularly. This practice ensures that all individuals involved are notified of any unexpected changes arising from unforeseen circumstances. Neglecting this responsibility may lead to disciplinary measures for repeated instances of Assessments no-shows.
4. Amendments to Assessment Application - We would like to emphasize that any amendments to the Assessment application(s) upon publishing are strictly discouraged as such actions contravene the SwimSafer 2.0 Assessment and Application Guidelines. It is important to ensure accuracy and consistency in the assessment process while ensuring the integrity of the programme and results. As per guidelines point 8, request for cancellations / refunds will not be entertained unless due to valid reason(s), compassionate, medical and/or other valid reasons supported by relevant evidence (e.g. medical certificate and/or etc).
5. Assessment Timeline - Randoms checks will be conducted and we will not hesitate to remove SwimSafer 2.0 Assessments published less than 10 calendar days before the assessment date. We urge all service providers and instructors to schedule and publish assessments well in advance to avoid cancellations and voiding of results.
6. Usage Permit Renewal - All SwimSafer 2.0 instructors are expected to renew and purchase your usage permits. To ensure compliance, random checks will be conducted. Non-Usage Permit holders will not be allowed to conduct SwimSafer lessons.
Important Reminders and Maintenance Updates
7. Swimming Equipment and Attire - Based on feedback from ActiveSG sport centre managers, we would like to remind Instructors to ensure that swimming equipment and attire are not left lying around the pool area. Items left unattended will be removed without any notice.
8. No Filming / Photography - Unauthorized filming or photography at ActiveSG Facilities is strictly prohibited. Please respect the privacy of other patrons and refrain from such activities.
9. Delta Swimming Complex - The competition pool at Delta Swimming Complex has a depth of 1.6m, which is not suitable for SwimSafer 2.0 Assessments for Silver Stage 5 and Gold Stage 6. Kindly submit the request to change your venue if SwimSafer 2.0 Assessments for Silver Stage 5 and Gold Stage 6 have been arranged at Delta Swimming Complex.
10. Yishun Swimming Complex - The teaching pool at Yishun Swimming Complex will undergo urgent maintenance works from 24th May to 10th July (exact dates to be confirmed). Alternative pool arrangements should be made during this period to avoid over-crowding the competition pool especially for the lower stages 1 and 2.
For further updates and information, please visit our website at https://go.gov.sg/swimsafer and www.myactivesg.com/facilities/sport-centres/facilities-closure for updates on ActiveSG facilities. If you have any queries, kindly contact us at SPORT_swimsafer@sport.gov.sg.
Thank you for your attention and cooperation. Together, we can create a safe swimming environment for all.
3 February 2023 - SwimSafer updates

Greetings from the SwimSafer Team.

We would like to thank everyone in the SwimSafer community for your support and feedback regarding the November 2022 Update. Please refer to the important updates for Feb 2023:

Extension of Assessor License Expiry

All current Assessors’ Licence Expiry will be extended till 31 Dec 2023 to synchronise with the SwimSafer 2.0 re-Certification expiry for all Instructors. All Instructors and Assessors must ensure that their NROC accreditations, SwimSafer 2.0 Instructor License and ActiveSG Usage Permit (SwimSafer) are current at all times and maintained till 31 Dec 2023. There will be no provision granted to Assessors if they fail to upkeep or do not possess the required valid qualifications. There is no new Assessor Course scheduled until further notice.

SwimSafer 2.0 Assessment and Application Guidelines

We will continue to monitor the conduct of the assessments and seek to improve the overall conduct and professional standards of the Swimsafer assessments. This is an updated version to provide greater clarity and to further streamline processes for the conduct of SwimSafer Assessments. Please refer to the attached version which will take effect from Mar 2023, below are some key reminders: 

  1. Upholding the Integrity of Assessments

Our priority is to ensure the continuity of Assessments as well as the accuracy of results and certification. All Assessment change requests by Service Providers/Instructors MUST be submitted at least three (3) working days before the assessment date, assessment cancellations and refunds will only be approved upon valid reasons provided and with attached relevant documentation submitted by the participant(s). All requests and submissions will be reviewed and approved on a case-by-case basis.

  1. Code of Conduct – Roles and Responsibilities

Please refer and adhere to the updated the roles and responsibilities for Service Providers, Instructors and Assessors including the Code of Conduct for clarity and to reduce any misunderstanding during the conduct of Assessments.

  1. Reminder on Administration matters

As mentioned in our previous update, we would like to seek the community’s assistance and cooperation to ensure the accuracy of the participants details when registering for Assessments and avoid making changes after the assessments have been created. Service providers or Instructors are reminded to seek the participants’ consent via ‘Participant’s Consent Form for the Collection of Personal Data’ before creating an assessment. Participants’ personal data should not be submitted without permission as a placeholder to be changed after assessments have been published. Please refer to the SwimSafer 2023 eDM and Participant PDPA Consent form found on the SwimSafer website for your necessary information and dissemination to parents.

Stages Ratio
Stage 1 & 2 (combined) Minimum 5 and maximum 30 participants
Stage 3 & 4 (combined) Minimum 5 and maximum 20 participants
Stage 5 & 6 (combined) Minimum 5 and maximum 10 participants

SwimSafer 2.0 Assessment Minimum Participant Group Size

Please note that wef 15 Mar 2023, the minimum number of participants to be registered for SwimSafer 2.0 Assessments will be revised to the original minimum of 5 pax in the SwimSafer Portal for all stages which will supersede the restrictions previously implemented.

SwimSafer Portal – Regular Maintenance and System Update Schedule

Please be informed that the SwimSafer Portal undergoes regular system maintenance and update every Wednesday 8pm to Thursday 2am. We would like to advise all Service Providers and Instructors to avoid publishing your assessments (including any payment or credit card transactions) during this period to avoid any system payment errors or assessments being published without Assessment codes.

Query Management

Do refer to our website https://go.gov.sg/swimsafer for regular updates and information. For other queries, please contact us at SPORT_swimsafer@sport.gov.sg.

5 Nov 2022 Nov - SwimSafer update
To all SwimSafer Service Providers, Instructors and Assessors,
Greetings from the SwimSafer Team.
Firstly, we would like to thank everyone in the SwimSafer community for your patience and feedback for the past years. We would like to assure the community that we have been reviewing highlighted issues by the community and we stay committed to improving SwimSafer 2.0.
In our efforts to improve communication with the SwimSafer community, we will start providing regular monthly updates and here are some important highlights for Nov 2022:
New Official SwimSafer Website
We have refreshed the Swimsafer website with the latest announcements, SwimSafer 2.0 videos as well as FAQs on SwimSafer matters. Check out this link (https://go.gov.sg/swimsafer) regularly for updates.
SwimSafer 2.0 Assessment Procedures & Guidelines
We would like to seek the community’s support to maintain the professionalism and standard of the programme. We would like to surface the following areas for your attention:
  1. Participants’ E-Certificates
For this year, we have observed a significant increase in the number of errors for wrongly tagged participants’ e-Certificates and instructor groups created with the wrong participants’ SwimSafer stage for assessments. We would like to remind all that it is the Service Providers’ or Instructors’ responsibility to ensure that the participants’ details including NRIC, Full name and Date of Birth (DD-MM-YYYY) are registered correctly and match the participants’ ActiveSG Membership Account details. All participants need to create their ActiveSG Membership Accounts prior to registering for assessments. Register via the ActiveSG mobile app or https://go.gov.sg/members-myactivesg. Please note that the e-certificate will not be generated or tagged accurately even if the participant details were amended after and re-tagging or stage changes will require at least thirty (30) business days to be reflected.
  1. Assessor no-shows, Punctuality and Service Providers assigning Instructors as Assessors
The team has observed a significant increase in ‘no-show’ of assessors as well as service providers allocating instructors to conduct self-assessments for their participants. We would like to reiterate that this compromises the integrity of the assessment. Warnings will be implemented.
To ensure the continuity of scheduled SwimSafer 2.0 Assessment(s), all assessment change requests MUST be submitted at least three (3) working days in advance of the assessment date via FormSG https://www.go.gov.sg/ssassessmentchanges and these will be reviewed on a case-by-case basis. For fairness and transparency of bidding process, change of Assessors will no longer be accepted without valid reason, withdrawal of Assessor can only be requested by the current Assessor.
  1. Assessments at Non-ActiveSG Swimming Complexes
Several assessment conducted at non ActiveSG facilities do not meet the respective SwimSafer stage depth requirements. For bookings under ‘Others’, it is mandatory for all service providers to include the full address including postal code of the assessment location for both the assessor payment verification and for the assessors to be aware of the location. In addition, you will be required to submit pool specifications to SwimSafer team for approval before application of the assessment or upon query.  
The Use of Assistant Coaches - SwimSafer 2.0 Instructor Responsibilities
With reference to the SwimSafer 2.0 Instructor Responsibilities (page 16) in the Instructor Manual (Pls see attached document), the instructor should always ensure adequate supervision of the students according to stipulated ratio of 1:10 (Instructor-Students), if necessary, a co-instructor may assist based on class ability. However to conduct SwimSafer 2.0 programme in our ActiveSG pools, all coaches (including assistant coaches) must possess all of the following:
1.      Valid Usage Permit
2.      Active National Registry Of Coaches (NROC) Membership
3.      Valid SwimSafer™ 2.0 Instructor or Assessor Certification
 
Query Management
Do refer to the FAQs found on our website https://go.gov.sg/swimsafer for regular updates and information. For other queries, the SwimSafer Team will seek to respond promptly. If you do not receive any reply from us for more than 3 working days, please contact us at SPORT_swimsafer@sport.gov.sg.
6 Oct 2022 - ActiveSG Facilities Closure

Please be advised that all ActiveSG sport centres and sport facilities will be closed due to an internal event on 31 October 2021 (Monday) from 6:30am to 4pm. Our facilities will resume operations after 4pm. Please bookmark this URL (www.myactivesg.com/facilities/sport-centres/facilities-closure) for future reference too.

7 July 2022 - MOE SwimSafer Resumption Notice

Dear SwimSafer Service Providers, Instructors and Assessors,
It has been 2 long years and with many adaptations along the way to enable us all to continue our business in a safe and smooth manner.

We would like to express our appreciation for everyone’s cooperation and understanding. With the relaxation of Safe Management Measures, the MOE SwimSafer programme will be recommencing on 27 June 2022 at many ActiveSG Swimming Pools.

Do keep a lookout for the notices at the respective facilities and avoid the peak period from Monday to Friday 8.00am to 4.00pm.  

We look forward to working with all of you as we continue this journey together. Stay safe and take care.

*New* Email:
ActiveSG_SwimSafer@sport.gov.sg

Contact us for the following enquiries:

  • Payment discrepancy for SwimSafer service provider/ assessors. 
  • E-certificate not reflected in service provider portal / ActiveSG account

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